Agenda, decisions and minutes

Cabinet - Wednesday, 10th November, 2021 4.00 pm

Venue: Committee Room 1 - Civic Centre

Contact: Anne Jenkins, Governance Team Leader  Email:

No. Item




Councillor Mayer.  The Chief Executive left the meeting early to attend another meeting.


Declarations of Interest


None received.


Minutes of the Last Meeting pdf icon PDF 456 KB


The Minutes from 13 October were recorded as a true record.


Revenue Budget Monitor pdf icon PDF 1 MB


The Leader presented the report, which highlighted the forecast position on the Councils revenue budget and the financial risks and opportunities that presented themselves as at September 2021.


Against a net budget of £316million, the September revenue position currently forecasted an underspend of almost £8million, representing a 2.5% variance against budget. This position was inclusive of the continued financial impact of the COVID-19 pandemic and assumes full reimbursement of all significant costs and lost income for the remainder of the year.  Whilst Welsh Government confirmed the availability of the Hardship Fund for the remainder of the year, revisions were being made to the terms of the Fund as there was an expectation that local authorities and partners would start to move away from reliance upon additional financial support.  As there was a possibility that the terms of the Fund continued to change in the coming months, dependent on the Covid position through the Autumn / Winter, this might require forecasts to change accordingly as and when these changes were known.


As shown in the report and its Appendices, the position was explained in the following way:


§  Whilst service areas were reporting an underspend against budget resulting from difficulties/ delays in recruitment and covid related activities being reimbursed by the Hardship Fund, much of the underspend originated from non-service budgets.

§  The non-service underspend came from savings against the (i) capital financing budget (ii) Council Tax Reduction Scheme and Council Tax collection (iii) the revenue contingency budget which was currently not needed and (vi) some other non-service budgets which were not committed currently. These together produced the £6m underspend.


Despite service areas reporting an overall underspend, there were some individual areas which continued to overspend against specific activities, details of which were set out within the report.  In previous years, these overspends related to demand-led activity areas, such as Social Services, however the last couple of years were not a true representation of the challenges faced in these areas due to the pandemic and the reimbursement of additional costs that was received from the Hardship Fund.  Given the volatility and uncertainty in these areas, there was an inherent risk that in year demand levels might change from current forecasts.


The key areas contributing to the £8million forecast position included:


§  In addition to continued social care risks, there were issues that emerged during the year and would continue to be closely monitored.  These included, but were not restricted to, increased costs in respect of dealing with ‘ash die-back’ and the remedial works required across the commercial and industrial estate.  The anticipated overspend in areas of emerging risk was expected to be more than £600k by the end of the financial year.

§  There was an anticipated shortfall against the delivery of 2021/22 and prior year savings of almost £600k, which was largely due to delays in progressing the necessary actions, some of which was a result of the pandemic. Whilst the level of unachieved savings in relation to the current  ...  view the full minutes text for item 4.


Capital Budget Monitor and Additions pdf icon PDF 1 MB


The Leader presented the report, which provided the capital monitoring position as at September 2021.


The Council set an extensive capital programme that reflected seven years commitments. Table one in the report showed how that changed over the financial year and how the Council’s capital commitments and spend in the city totalled £285m over the life of the programme, across all service areas.


The Council was also being asked to approve, as usual, new, or extended, capital projects to be added to the overall programme. Table two within the report detailed these new capital projects, which totalled £1.931m, and how each of the projects were funded.


Table three in the report showed the forecast position as at September 2021 which was the focus of this report. The current position showed a small, expected underspend of £216k and Appendix C within the report showed the details of this.


The table also highlighted that there was reprofiling undertaken since the last report totalling £6.550m. Details of where this reprofiling occurred was also contained within the report. However, when combining this and new additions/amendments to the programme, this still left a capital programme of £65.985m for 2021/22, which was extremely high, when compared with previous years. Further work on forecasting and reprofiling would continue throughout the remainder of the year to ensure that the capital programme reflected a more realistic timescale for the projects to be delivered and officers were asked to continuously review projects and update the project profile as schemes progressed.


In terms of monitoring spend, the report confirmed low spending of £16.465 million against a budget of £65.985m (25% to date). This pattern was not uncommon, as usually a lot of the cost was profiled for the last half of the year.  However, this brought with it the risk of slippage, hence the need for robust monitoring throughout the rest of the year.  In saying this, progress was being made on a number of projects, details of which were noted in the report.


The reported capital headroom (budget for which there was currently no committed expenditure), was £6.1m, which included £1.2m of unallocated Joint Venture monies. The demand for capital expenditure in Newport exceeded the level of resource and the Council needed to prioritise carefully where it would spend this capital resource accordingly


The report referenced a piece of work that the Leader requested in relation to the financial and delivery risks arising from the impact of the COVID-19 pandemic and Brexit. Whilst work in this regard continued, it was apparent that there was uncertainty within the construction industry at this time, with particular challenges being experienced in relation to the price of materials such as steel and wood, which were currently in high demand and short supply. Project and budget managers were requested to closely monitor the ongoing impact of this and manage their schemes robustly.


The report asked Cabinet to note and approve:


§  the changes to the programme which occurred since the position was last reported. This  ...  view the full minutes text for item 5.


Annual Report: Compliments, Comments and Complaints Management 2020 pdf icon PDF 1 MB


The Leader advised Cabinet that this report was an update on the Council’s performance on Compliments, Comments and Complaints during 2020/2021. 


The Leader invited the Cabinet Member for Assets and Resources to present the report.


The Cabinet Member outlined the purpose of this report, which was to provide Cabinet with an overview of all Corporate and Social Services Compliments, Comments & Complaints received during 2020/2021.  It provided a summary of complaints received and recommendations for improvement and an update of the statutory duties conducted in line with Public Services Ombudsman Act 2019, that received Royal Assent in July 2019.  The report also shared the Ombudsman’s 2020/2021 Annual Letter to Newport City Council.


Since the last annual report, Cabinet approved the amended Compliments, Comments and Complaints Policy which was aligned to guidance issued by the Public Services Ombudsman for Wales.  The Ombudsman now had new powers under the Act which included accepting complaints verbally, not just in writing, the ability to undertake ‘own initiative investigations’ when the Ombudsman considered them to be in the public interest and gathering complaints data from public services in Wales on a quarterly basis for complaints only


During 2020/2021, a total of 162 compliments were recorded for Corporate complaints and 12 for Social Services.  A total of 3104 Comments were received for Corporate services and 7 for Social Services.  Comments were where an expression of dissatisfaction with a policy or decision made by the Council had been implemented or applied correctly.  This was the highest number of comments recorded as a significant amount of quick decision making needed to happen during the pandemic to keep both the public and staff safe, such as introducing a booking system for waste and recycling.  The Council received a total of 202 complaints, 14 of which went to the Ombudsman.  The Ombudsman intervened with five cases.  The Complaints team analysed all Comments and Complaints to identify trends and opportunities for further improvement and liaised with the relevant service areas.  The Complaints Team continued to develop the service provided, to meet legislation and expectations of residents.  The objectives of the team over the following 12 months would focus on continuing to raise the profile and understanding of the Public Services Ombudsman for Wales throughout Newport Council and their partners and continue to work with service areas in their continuous improvement plans.


Comments from Cabinet Members:


Councillor Cockeram was a disappointed that children services did not have compliments and hoped that the three strategic directors would reiterate to senior managers the importance of recording compliments.  The Cabinet Member considered that it was a very good report and thanked City Services for their hard work.  The five complaints to the ombudsman was also broken down by the Cabinet Member who explained that two of which were duplicate.


Councillor Hughes mentioned that the report highlighted that some staff were under pressure.  The Cabinet Member thanked and acknowledged staff for their hard work.


Councillor Jeavons mentioned the importance of acknowledging the compliments as staff put themselves  ...  view the full minutes text for item 6.


Covid Update Report pdf icon PDF 514 KB


The Leader presented the report, which was an update on the Council’s and its partners’ response to the Covid-19 crisis supporting the City (Residents and Businesses) to comply with the current restrictions and progress in the Council’s Strategic Recovery Aims and Corporate Plan. 


Since the last Cabinet meeting in October, case rates for Newport and other areas in Wales remained very high as restrictions were eased allowing people to socialise more and undertake more normal routines.


It remained, however, important for people to continue to adhere to the Welsh Government guidelines wearing face coverings, maintaining social distancing (where possible) and being aware of people whether that was friends or family, that there were still vulnerable people who were susceptible to the virus.

Hospitals in Newport and Gwent were continuing to see people being treated for Covid and while the numbers were not as high as those experienced during the last winter, they remained significant enough to impact on other NHS services. To reiterate the Welsh Government’s position, additional restrictions could be reimposed if the NHS and new variants of concern emerged. 


For people over 50 and the most vulnerable, boosters were being offered as well as the seasonal flu jab.

12 to 15 year olds were also being offered to receive the vaccination.  It remained very important for residents to take up these offers and for those still unvaccinated in the other age groups, they too could still receive the vaccine.   


Front line services still continued to be delivered and the Council has continued to follow the Welsh Government’s advice for staff (where they can) to continue to work from home.  This equally applied to Members and access to the Civic Centre and democratic functions would continue to be undertaken virtually.

The Council has also been finalising the technology requirements and the necessary protocols for hybrid meetings to take place in the Council.


Attendance rates across school settings were low due to Covid outbreaks.  School catering services were reporting issues with supply chains to obtain food products. Schools across Newport were experiencing high levels of pupil absence due to Covid. 


The Council’s school meals provider reported challenges within supply chains and were experiencing difficulties obtaining certain food products and catering equipment. 


Social services (Adults and Children) were also experiencing higher levels of demand and staff shortages. 


The Council has been promoting and supporting organisations with employment opportunities in hospitality and HGV and carers, as well as supporting several job fairs in the City.  Work on supporting businesses in their recovery also continued and housing development programmes and were continuing to be delivered. 


Comments from Cabinet Members:


Councillor Davies referred to the Covid impact on education since the beginning of October when numbers were rising. There was a recent closure of a year group in Llanwern, fortunately there was technical support in place to provide blended learning.  The Cabinet Member thanked teachers who worked so hard over the past weeks to ensure that lessons were still taking place as well  ...  view the full minutes text for item 7.


Brexit Update Report pdf icon PDF 412 KB


The Leader presented the report on the update of the post EU Transition arrangements since the UK left the EU in December 2020.


Since the previous report in October, Wales and the wider UK economy encountered several disruptions which impacted on households and businesses across Newport.


The Council had seen impact that the labour market was having across different sectors such as logistics disrupting food and fuel supply, social care, construction, farming and hospitality.  This was also now impacting Council services, with disruptions to City Services, social care and other services. 


The cost of energy (electric and gas) and fuel had increased which meant households on standard and pre-payment tariffs would see an increase in the energy costs.  For low-income households in Newport this would have a significant impact and put further pressure on those vulnerable households.


Food prices were also increasing as well as disruptions in supply resulting in certain foods were not reaching supermarkets but also impacting on food banks across Newport and Wales.


It was becoming clearer that the issues being experienced were a combination of Brexit, Covid and the wider global economic factors.  These global and national factors were now impacting the residents and businesses of Newport.    


In response, the Council’s services were monitoring the financial and non-financial issues escalating any immediate areas of concern to the Council’s Gold team.  Working collaboratively with other public sector bodies as part of the local resilience forum had been effective managing and responding to the emerging issues. 


There was a possibility that this winter could be tough for some of Newport’s most vulnerable residents, businesses and services delivered by the Council and our Partners.  It was important for residents and businesses to contact the Council and our Partners if they were concerned or required assistance, whether this was responding to any severe weather incidents, debt advice, housing, business support or other matters that the Council could assist or at least signpost to the correct service.


A couple of weeks ago, the Chancellor of the Exchequer announced the outcome of the Levelling Up Fund that was aimed at Levelling Up communities across the UK.  Newport’s bid was unsuccessful and the Council would be reviewing the proposals to see if alternative funding could be sourced.  


The Council recently received confirmation that seven out of the eight projects were successful in obtaining over £2.8 million from the UK Community Renewal Fund.  The Council contacted the relevant organisations and would be working with them to ensure their successful delivery.  


For the City’s EU/EAA citizens it was over four months since the deadline passed. 


For a significant proportion of residents (over 10,000 applications) in the City they would have received either full Settled Status or Pre-settled status. The Council were aware that there was still over 1,000 residents awaiting a decision.


This Cabinet wanted to reiterate its support for EU/EAA citizens living and working in Newport and that they all had a part to play in making Newport a great city to live and  ...  view the full minutes text for item 8.


Work Programme pdf icon PDF 393 KB

Additional documents:


The Leader advised colleagues on their regular monthly report on the work programme. 


Please move acceptance of the updated programme.




Cabinet agreed the Cabinet Work Programme.